Policies

We want to make your visits to our office as comfortable as possible. In order for us to best serve you, we have information listed below about our policies.

Secretaries are in the Ardmore office from 9:00 until 5:00 pm, Monday through Thursday. Phones will be answered by a voice mail system.

  • Each therapist has his/her own voice mailbox. To leave a message, it is important to know the voice mail box number of your therapist.
  • Push #1 for the directory, #9 for a complete list of names, and #0 to reach the secretary’s voice mailbox or check our directory under the heading Therapists and Testers for a complete listing of voice mail extension numbers.
  • Our office in Paoli can be reached directly by calling 610-647-6406. The phones will be answered by a voice mail system

Cancellation notice is required 24 hours prior to session. Without this notice, the regular fee will be charged.

We work with each client individually and expect payment for services as they are rendered on visit-by-visit basis. This means that at the end of your session, payment must be made to your therapist either by cash or check. A $35 fee is charged for returned checks. This office does not deal directly with insurance carriers. We do not accept assignment of benefits nor can we commence treatment contingent upon payment by an insurance carriers.

A statement that contains all of the necessary information needed for you to submit to your insurance company will be provided to you on a monthly basis. It is your responsibility to complete your claim form, attach our statement, and forward it to your insurance company. Reimbursement from your insurance carrier for money you have already paid to us for your treatment should be sent directly to you. Please keep copies of our statements for your records. There is a $25 charge if year-end statements are requested. If a duplicate copy of the current month or previous month(s) is requested, there is a $5 charge per month.

If you have any question about any of these policies, please speak with your therapist.

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